When you use FlowConnect Digital Plus services, we collect information that helps us provide better financial planning solutions. This happens in several ways - some information you share directly with us, while other data comes from your interactions with our AI-powered platform.

We don't collect information from third-party sources without your knowledge. Everything we gather comes directly from your use of our services or explicit communication with us.

Your information serves specific purposes that directly benefit your experience with our financial planning services. We're not in the business of collecting data for its own sake - everything we use has a clear purpose.

Financial data you provide gets processed through our AI systems to generate personalized recommendations and insights. This analysis happens on secure servers and creates the reports and planning tools you receive from our platform.

Contact information helps us communicate important updates about your account, respond to support requests, and deliver the consultation services you've requested. We also use this data to send relevant information about new features that might benefit your business planning.

Usage analytics help us understand which features work best for clients like you. This information guides our product development and helps us identify areas where we can improve the user experience. However, we analyze this data in aggregate form - we're looking at patterns across all users, not individual behavior tracking.

We don't sell your personal information to anyone. That's not our business model, and it never will be. Your financial data especially stays within our secure systems and authorized team members who need access to provide your services.

There are a few specific situations where we might need to share information, but these are limited and clearly defined. If you work with one of our certified partner consultants, we'll share relevant account information with them to ensure seamless service delivery - but only with your explicit permission.

Legal requirements might occasionally require us to disclose information to Vietnamese regulatory authorities or in response to valid legal requests. We'll always notify you about such requests unless legally prohibited from doing so.

Our technical service providers - companies that help us with secure hosting, data backup, and system maintenance - may have access to your data as part of their services. These providers are contractually bound to protect your information and can only use it for the specific services they provide to us.

Financial information requires serious protection, and we've built our systems accordingly. Your data gets encrypted both when it's stored on our servers and when it travels between your device and our platform.

Our team receives regular security training, and we maintain strict internal policies about data handling. We also conduct annual security assessments with independent firms to identify and address any potential vulnerabilities.

You maintain significant control over your personal information. These aren't just legal requirements - they're practical rights that we've designed our systems to support effectively.

• Access Your Data

  Request a complete copy of all personal information we have about you, delivered in a readable format within 30 days.

• Correct Information

  Update or correct any inaccurate personal information directly through your account dashboard or by contacting our support team.

• Delete Your Account

  Request complete deletion of your account and associated data, with confirmation provided once the process is complete.

• Data Portability

  Export your financial planning data in standard formats that you can use with other services or for your own records.

• Restrict Processing

  Limit how we use your information for specific purposes while maintaining essential service functionality.

• Marketing Communications

  Opt out of promotional emails while continuing to receive important service updates and account notifications.

To exercise any of these rights, contact us using the information provided below. We'll verify your identity and process your request promptly. There's no fee for most requests, though we might charge reasonable costs for extensive data copying if you make multiple requests.

We keep your information only as long as it serves a legitimate purpose. Different types of data have different retention periods based on legal requirements and practical business needs.

When deletion periods expire, we use secure data destruction methods that make information completely unrecoverable. This includes both digital deletion and physical destruction of any backup media.

Our primary servers are located in Vietnam, but some technical services involve data processing in other countries. When this happens, we ensure your information receives the same level of protection regardless of location.

Cloud backup services may store encrypted copies of your data in Singapore and Japan as part of our disaster recovery strategy. These locations were chosen for their strong data protection laws and reliable infrastructure.

Any international transfers happen under strict contractual agreements that require our service providers to maintain Vietnamese-equivalent privacy protections. We also conduct regular audits to verify compliance with these requirements.

If you have concerns about international data processing, we can provide additional details about specific transfers and the protections in place for your information.

Privacy practices evolve as our services grow and regulations change. When we need to update this policy, we'll notify you through email and prominent notices in your account dashboard.

Significant changes that affect how we use your information will include a 30-day notice period before taking effect. This gives you time to review the changes and make decisions about your account if needed.

Minor updates - like clarifying existing practices or updating contact information - may be implemented immediately with notification. We'll always indicate the last revision date at the top of this policy.

Previous versions of our privacy policy are archived and available upon request if you need to reference historical practices for any reason.